Privacy Policy

1. Introduction

ArmTransitGroup LLC ("ArmTransitGroup," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website armtransitgroup.com, contact us by phone, or use our freight brokerage services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, company name, email address, phone number, and mailing address.
• Shipment Information: Pickup and delivery locations, cargo type, weight, dimensions, and special handling requirements.
• Communication Records: Records of communications between you and ArmTransitGroup, including emails and phone call notes.
• SMS Consent: If you opt in, your phone number and consent status for receiving SMS communications.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our freight brokerage and logistics services.
• Respond to your inquiries, quote requests, and customer service needs.
• Send transactional and operational communications, including load status updates, dispatch confirmations, and quote notifications.
• Send SMS text messages to you if you have provided consent to receive them.
• Comply with legal obligations and regulatory requirements.
• Protect the security and integrity of our services.

4. SMS Text Messaging

If you opt in to receive SMS messages from ArmTransitGroup:

• You will receive text messages related to your freight quotes, load updates, dispatch notifications, and service communications.
• Message frequency will vary based on your shipment activity.
• Message and data rates may apply based on your mobile carrier plan.
• You may opt out at any time by replying STOP to any SMS message you receive from us. After sending STOP, you will receive one final confirmation message, and no further messages will be sent.
• For assistance, reply HELP or contact us at (781) 742-0199.
• Consent to receive SMS messages is not required as a condition of receiving a freight quote or using our services.
• Mobile carriers (including T-Mobile) are not liable for delayed or undelivered messages.

We do not sell, share, or transfer your mobile phone number or SMS consent data to third parties for marketing purposes.

5. Sharing of Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist in delivering our services (e.g., carrier partners, call center providers, technology platforms). These parties are contractually obligated to protect your data.
• Landstar System: As an authorized Landstar agent, certain shipment data may be shared with Landstar System, Inc. for the purpose of coordinating transportation services.
• Legal Compliance: We may disclose information when required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not share your data with third parties for advertising or marketing purposes. Text messaging originator opt-in data and consent will not be shared with third parties under any circumstances, except as necessary for SMS delivery aggregators.

6. Data Security

ArmTransitGroup implements industry-standard security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in consent records are retained for a minimum of six (6) years as required by mobile network operator guidelines.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access, correct, or delete your personal information.
• The right to opt out of SMS communications at any time by replying STOP.
• The right to request information about how your data is used.

To exercise any of these rights, contact us at the information below.

9. Cookies and Tracking

Our website may use basic cookies to improve your browsing experience. We do not use third-party advertising tracking cookies. You may disable cookies in your browser settings, though this may affect website functionality.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. Your continued use of our website or services after any changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• ArmTransitGroup LLC
• 185 New Boston St, Suite 6, Woburn, MA 01801
• Phone: (781) 742-0199
• Website: www.armtransitgroup.com